World of Raids Forums: Cant login with my battle.net - World of Raids

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Regional FlagCant login with my battle.netSource
avatar Ditseh
hey i've merged both my accounts to my battle.net accounts and i can login to the live servers with my battle.net account, but cant seem to log in to the ptr with my battle.net account.
i could log in to the ptr just fine before i merged, anyone know whats happening?
thanks

avatarAvatar Frame Wryxian
Blue Poster
#2 - Nov 13, 09Target Source
Yep, your old details may work with the PTR -- they also might not. The PTR's account database is usually a snapshot of the live account database, taken from weeks before patch 3.3 ever appeared on the PTRs. So if you change your account details after that time, yes it may affect whether you can enter the PTRs.
"I am more than a fish, I am more than a man!"

Community Team - English

avatarAvatar Frame Wryxian
Blue Poster
#5 - Nov 13, 09Target Source

Quote:
wryxian mate.

im having some trouble with my log in aswell.

when i try to log in (with my old acc name and pw), i get an error saying i have typed wrong name/pw. but i havent. please help me out with that. This account is merged with battle.net.

Did you change your password over the last few months? If so, you might have luck by trying some of the old passwords.

Quote:
Also, on my other account, i have managed to log in and moved over premade charecters. but when i try to log in i get an error saying: Charecter locked. please contact biling for more information. This account however is not merged with Battle.net. So it worked to log in ect but not log into the charecters. i tried make new one. and that worked... im quite confused:P please help me out.

would be lovely if you could help me with this :)

/luci

And it would be lovely if I could actually help. Unfortunately, in this case, this kind of issue is covered in our Technical FAQ under "Locked characters on the PTR". Basically, it is something we cannot help with and you may not be able to access the PTR with that account. Sorry dude. :-(
"I am more than a fish, I am more than a man!"

Community Team - English

avatarAvatar Frame Wryxian
Blue Poster
#8 - Nov 13, 09Target Source

Quote:
What about mobile authenticator? I recently changed the code because of reseting phone, does this mean, its still requesting the old infos and therefor I can't login?

Yes that might be possible, and of course unfortunate.
"I am more than a fish, I am more than a man!"

Community Team - English

avatarAvatar Frame Wryxian
Blue Poster
#9 - Nov 13, 09Target Source

Quote:
When i try to logon it says There is No World of warcraft Acccount associated with this battle.net account )= really sucks to not be abel to try out PTR, and when i try my old account name and Pw it says that it's attached to battle.net account xD

Frustrating, and I empathise. :-(
"I am more than a fish, I am more than a man!"

Community Team - English